A friend of mine once told me that they were planning to take a family member out to dinner for their birthday, but they were not looking forward to the event. I assumed that this meant that there was an ongoing conflict between the two and asked what the source of the conflict was. My friend told me that there was no conflict but that when their family member interacted with servers at a restaurant, they often were overly demanding, hyper-critical, and rude. He said that it seemed that his family member was never satisfied and consistently critical to a point that he was embarrassed to share a meal with him.

I fear the consumer-focused world we live in encourages a complaintive spirit. Business owners rightly are concerned that a bad review, fair or unfair, could hurt their business. Consumers today are well versed in all the ways that opinions and reviews can be posted online about businesses. This, along with the often-repeated mantra that “the customer is always right,” creates an atmosphere where entitlement and selfishness can run amuck.